Urgent Questions? Most answers are here: 
View the Storm FAQs

If you still have questions after reading the Storm FAQs, please email for the quickest response.

Our team is working around the clock to support our great members during this crisis.

Thanks for reaching out.

Customer service is like the price of electricity: You should get it directly, with transparent information (not added fees). We’re looking into your submission and we’ll get back to you very soon.

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Griddy support is standing by to answer your questions

Looking for another method?

Email, text or call us

Phone calls and live chat are taking the longest during this winter storm. Please email us for the quickest response time.

Urgent Questions? 
Most answers are here: 
View the Storm FAQs

Where are we located?

You can find us here


‍11811 North Freeway, #500
Houston, TX 77060
PUC: 10243

Griddy headquarters