COVID-19 Electricity Relief Program

With all of the uncertainty right now because of COVID-19, we understand there are a lot of questions our members have about keeping their lights on.

In working with the Public Utility Commission of Texas, our members who have lost employment will be able to sign up for the Electricity Relief Program via Solix. This will ensure your power will not be turned off because of non-payment for 6 months.

You will have to have been accepted to the Texas Workforce Commission in order to apply.

How to sign up for the program?

Step 1: Sign up for COVID-19 Electricity Relief Program

You can sign up online here.

You will need to provide the following information:

Required Information

  • First and Last Name of person associated with the account
  • Service address with city and zip code

Optional (Great to have)

  • Griddy account number
  • ESID number
  • Telephone number associated with the account

*The above information can be found on the Account screen in the Griddy app or at

Sign up and get more information here:

Step 2: Prove qualification (filed for Unemployment)

You must submit a copy of the acceptance from Texas Workforce Commission within 30 days of calling to be put on the list. Additionally, Solix will request a copy of your electric bill* so they can make sure the information in their database will match with the information we provided.

How to submit the information:
Fax: 1-877-215-8018
Mail: P.O. Box, Killeen , Texas 76540-4060

*Get a copy of your bill by going to the Statement screen and clicking the Export icon in the upper-right hand corner in the Griddy app or at

Please let us know if you have any questions. While you do need to contact the Solix directly to set this up, we are here to answer any questions you may have.

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