If you are switching to a new provider you can simply enroll with the new provider and Griddy will receive a cancellation notification. However, if you are moving out, please email email@example.com with your name, the requested end date (power is typically turned off in the morning time), and the address you are moving out from. We will need to process the disconnection on our end. Any remaining balance left on your account will be refunded back to you within 7-10 business days of your cancellation date back to the card last used.
While we value you as a member, we want what is best for your wallet and family even more.
Our forecasts were based on ERCOT's data and forecasts. Once we began to recognize how poor ERCOT's projections had become, we realized our only option was to push a communication to our members to switch away. We knew this process would be very disruptive and confusing for our members, but it was in their best interest. When our communications were released, we were not aware of any providers blocking switches.
The price surge ended the morning of Friday, February 19th on ERCOT ended the highest energy emergency level and lifted the rolling blackout warning. Prices are now being determined by market conditions (as they should!), which means that as we are writing this message on Friday at 9:50 a.m., your wholesale price is a mere 2.1¢/kWh. Hallelujah!
Your statement is broken down into four parts:
Your local TDU takes care of outages. You can reach them 24 hours a day, 7 days a week, at the following:
If you are unsure of your TDU, you can contact us at (800) 993-6207 and we will route you to the appropriate utility.
You can find more information on our Outages page.